COMPLAINTS (FORMAL) POLICY
All complaints will be taken seriously and will be dealt with in accordance with the principles of natural justice.
1.Complaints must be made in writing, identifying all parties and must be in relation to situations under College jurisdiction.
2.The rights and dignity of all parties must be protected.
3.Complaints will be referred in the first instance to the Principal however complaints about the Principal would be referred to the Board.
4.The Principal will ensure that the College Insurers and NZSTA are notified where appropriate.
5.The Principal will consult with the Board where appropriate.
6.Complaints relating to employment matters will be conducted in accordance with the relevant employment contract provisions.
7.All parties will be informed of the outcome of any investigation.
8.Police and other outside agencies will be involved where deemed necessary by the Principal or Board.
The implementation of this policy is delegated to the Principal (refer to guideline 3)
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